FREQUENTLY ASKED QUESTIONS
How long will it take to get my order?
All orders are processed and shipped within 1-4 business days. Customers will be emailed a tracking number in their shipping confirmation once their order has been fulfilled. Orders will typically arrive in 1-2 weeks.
Where do we ship to?
We ship worldwide.
Which shipping carriers do you use?
We use all major carriers like DHL, and local courier partners For reference, most United States orders will be delivered via USPS.
What payment methods do you accept?
We currently accept all major credit and debit cards (Visa, Mastercard, Discover, American Express, PayPal, and many more)
What if my order came in broken?
If your order has been delivered broken or defective, please immediately email info@theotakucorner.com within 30 days of your order and we will send you a replacement free of charge.
I made a mistake on my shipping information, can I change this?
Once an order has been processed and fulfilled, we cannot change the shipping information on the order.
You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email.
Also if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.