SHIPPING POLICY
Do You Ship Overseas?
Yes! We are able to ship our products in a variety of countries.
How Long Will It Take to Get My Order?
All orders are processed and shipped within 1-3 business days. Customers will be emailed a tracking number in their shipping confirmation once their order has been fulfilled. Orders will typically arrive in 1-2 weeks for standard shipping methods and usually 1 week for fast shipping.
What Shipping Carriers Do You Use?
We use all major carriers, and local courier partners. For reference, most United States orders will be delivered via USPS.
My Tracking Says "Delivered", But I Haven't Received It?
Shipping couriers often scan packages as "Delivered" once they have dropped off the package. If you received a "Delivered" notification, but do not see your order, please follow up with your local courier and post office for further information.
I Made a Mistake on My Shipping Information; Can I Change This?
Once an order has been processed and fulfilled, we cannot change the shipping information on the order.
You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also, if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.
What If My Order Is Delivered Broken or Defective?
If your order has been delivered broken or defective, please immediately email info@theotakucorner.com within 30 days of your order and we will send you a replacement free of charge.